Captain Cooks Casino – Terms and Conditions for New Zealand Players

1. General Terms & Your Agreement

These Terms and Conditions (“Terms”) govern the relationship between you (“Player,” “You,” “Your”) and Captain Cooks Casino (“Casino,” “We,” “Us,” “Our”). These Terms apply to your use of any products, software, or services offered via our website, captaincooks.casino.

BY CREATING AN ACCOUNT AND/OR USING OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE OUR SERVICES.

1.1. Agreement to Terms: This document forms a legally binding agreement. You are permitted to download one copy for personal, non-commercial use. You may not reproduce, distribute, or modify this Agreement without our prior written consent.

1.2. Changes to Terms: We reserve the right to revise or remove any part of these Terms at our sole discretion, at any time, and without prior notice. It is your responsibility to review this page periodically for updates. Your continued use of the Casino following any changes constitutes your binding acceptance of them. We may also notify you of significant updates via your registered email address.

1.3. Language: These Terms and Conditions are drafted in English. Any translations into other languages are provided as a courtesy. In the event of any discrepancy or ambiguity between the English version and a translation, the English version shall always take precedence.

1.4. Severability: If any provision of this Agreement is found to be invalid or unenforceable by a court or regulatory body, the remaining provisions will remain in full force and effect.

2. About Captain Cooks Casino

2.1. Licensing: Captain Cooks Casino is a brand managed by Fresh Horizons Limited and is licensed and regulated under the terms of the Kahnawake Gaming Commission, Canada.

2.2. Not a Financial Institution: Captain Cooks Casino is not a financial institution. No interest will be paid on any funds held in your account, including deposits or pending withdrawals. We do not provide financial, tax, or legal advice.

2.3. Currency Arbitrage: Using the Casino and its systems to facilitate arbitrage through currency exchange transactions is strictly prohibited. Any gains identified as resulting from such activity will be forfeited and deducted from your balance without notice.

3. Player Eligibility & Jurisdiction

3.1. Age Requirement: To register and play at Captain Cooks Casino, you must be at least 20 years of age, which is the legal minimum age for casino gambling in New Zealand. We reserve the right to perform age verification checks at any time. Any accounts found to be operated by an individual under the legal age will be terminated, and any winnings will be forfeited.

3.2. Legal Responsibility: You accept sole responsibility for determining the legality of online gambling in your jurisdiction. The availability of our services does not constitute an offer or invitation by us to use the services in any jurisdiction in which such use is illegal. We are not liable for any breach of local, state, or national laws that may result from your gaming activity.

4. Your Casino Account

4.1. Account Registration: All information you provide during registration must be accurate and complete. We reserve the right to request verification documents to confirm your identity. Inaccurate or incomplete details may lead to account suspension or closure and the confiscation of any balance.

4.2. Single Account Policy: You may only open and operate a single account. Players identified with multiple accounts risk having all accounts suspended and any associated winnings confiscated. This includes the misuse of sign-up bonuses across multiple accounts.

4.3. Account Security: You are solely responsible for maintaining the confidentiality of your username and password. All activity that occurs under your account login details will be considered valid. We are not liable for any loss resulting from your failure to secure your login details. If you suspect any unauthorised use of your account, you must inform us immediately.

4.4. Account Dormancy: An account that has not recorded a deposit, withdrawal, or wager for a period determined at the Casino’s discretion (up to 60 days) may be deemed dormant. We may remove the balance from a dormant account. Bonus funds will be forfeited, while your cash balance can be reinstated upon request, subject to successful security verification.

4.5. Account Closure: To close your account, please contact our Casino Support Centre. We reserve the right to close or suspend your account at our discretion for any violation of these Terms, with appropriate notice where possible.

5. Verification Procedure (KYC)

To comply with regulatory requirements, we reserve the right to ask for verification documents at any time, particularly following deposits or before processing a withdrawal. This includes, but is not limited to:

Proof of Identity: A clear copy of a valid Passport, Driver’s License, or other government-issued ID.
Proof of Address: A utility bill or bank statement no older than 3 months, clearly showing your name and address.
Proof of Payment Method: A copy of the physical card (with middle digits obscured), a bank statement, or a screenshot of the e-wallet account used.

Failure to provide satisfactory documents may result in the suspension of your account, rejection of withdrawal requests, and potential confiscation of funds.

6. Deposits, Withdrawals & Payments

6.1. Deposits: You must only deposit funds from a payment source that is legally yours and in your name. Funds deposited must not be from illicit sources. Deposits that are charged back or disputed will result in the voiding of winnings and immediate suspension of your account.

6.2. Withdrawals:

Pending Period: Withdrawn funds will be held in a pending state for 48 hours, during which you can reverse the request. After this period, the withdrawal will be processed on the next business day.
Withdrawal Limits: Minimum and maximum withdrawal limits apply and vary by method. For players who win a sum substantially larger than their total deposits, withdrawals will be processed in instalments of a maximum of $4,000 NZD per week. This limit is at the Casino’s discretion and may be adjusted.
Fees and Currency Conversion: Withdrawals via Direct Bank Transfer (DBT) incur a fee. Withdrawals processed in a currency different from your account currency will be subject to a conversion based on the daily interbank market rate plus a 2.5% fee.

7. Sign-Up Offer & Promotions

7.1. New Player Welcome Offer:

This offer is available to new players only. A minimum first deposit of $5 NZD is required.
Upon your first deposit, you will receive 100 chances credited as free spins on the Mega Money Wheel game, with each spin valued at $0.10.
Winnings from these free spins are credited to your bonus balance and are subject to wagering requirements.
This promotion must be claimed by making a first deposit within 7 days of registering your account.

7.2. General Promotion Terms:

Promotions are limited to one per person, household, IP address, and financial account.
Promotional bonuses unused for more than 60 days will be forfeited.
We reserve the right to amend or withdraw any promotion at any time.
Misuse of promotions, including low-risk betting strategies to meet wagering requirements, may result in the confiscation of winnings and account closure.

8. Bonus & Cash Account Rules

Your total balance consists of a Cash Account and a Bonus Account.

8.1. Wagering Requirements:

The first and second deposit bonuses are subject to a 200x wagering requirement (play-through) before the bonus balance is converted to cash.
All subsequent deposit bonuses (from the third deposit onwards) are subject to a 30x wagering requirement.
Withdrawing your cash balance before meeting the wagering requirements for the first and second deposit bonuses will result in the forfeiture of your entire bonus balance.

8.2. Game Contributions: Different games contribute different percentages towards meeting wagering requirements:

100%: Slots and Parlor Games.
50%: Table Poker, Casino War, Sic Bo.
10%: All Blackjacks (except Classic Blackjack), Craps, Baccarat.
2%: Classic Blackjack, all Roulettes, all Video Pokers (except All Aces).
0%: All Aces Video Poker (does not contribute to wagering).
Note: Using the double-up feature on any game does not count towards wagering requirements.

8.3. Wagering Order:

For the first two deposits: Wagers are deducted from your cash and bonus balances in proportion to their values.
From the third deposit onwards: Wagers are first deducted from your cash balance. If the cash balance is zero, wagers are then deducted from the bonus balance.

9. Prohibited Activities

9.1. Bots and Software: The use of any software, bots, or hardware to manipulate game outcomes or gain an unfair advantage is strictly forbidden. This includes using a Virtual Machine. Any winnings acquired this way will be confiscated.

9.2. Irregular Play: We reserve the right to withhold withdrawals and confiscate winnings for ‘irregular play’. This includes, but is not limited to:

Placing single bets equal to or over 25% of the bonus value before wagering is complete.
Using the double-up feature to systematically increase bet values.
Placing even money, zero margin, or hedge bets to meet wagering requirements.

10. System Integrity & Interruptions

10.1. Malfunctions: In the event of a Casino system malfunction, communication error, or software bug, all wagers are void. We are not liable for any damages or losses arising from such events. Malfunction voids all pays and plays.

10.2. Limitation of Liability: We shall not be liable for any damages or losses arising from interruptions in operation, loss of data, or misuse of the website or its content.

11. Responsible Gambling

We are committed to responsible gambling and providing a safe environment. We offer the following tools:

Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
Cooling-Off Periods: Take a break from 24 hours up to 6 weeks.
Self-Exclusion: Exclude yourself from playing for a minimum period of 6 months.

If you need support, we encourage you to contact professional organisations. In New Zealand, you can reach out to the Problem Gambling Foundation of New Zealand or the Gambling Helpline NZ.

12. Data Usage for Artificial Intelligence

By using our services, you consent to the Casino’s use, processing, and analysis of all Player Data (including gameplay data, behavioural patterns, and user interactions) for the purposes of artificial intelligence training, machine learning model development, and related research. We will seek your explicit consent where required by law before processing your personal data for these purposes.

13. Support & Dispute Resolution

If you have any questions, complaints, or disputes, please contact our Casino Support Centre. If we are unable to resolve a dispute to your satisfaction, we will refer it to our designated Alternative Dispute Resolution (ADR) entity, eCogra. The decision of the ADR will be final. All claims must be submitted within 6 months of the issue occurring.