Captain Cooks Casino – Privacy Policy for New Zealand

This Privacy Policy explains how we process your personal information when you open an account at Captain Cooks Casino. It details the type of information we collect, how it is used and shared, and outlines your rights and choices under New Zealand law.

Captain Cooks Casino is committed to protecting and respecting your personal information in accordance with the New Zealand Privacy Act 2020. Please read this policy carefully to understand how we will treat your personal information.

1. Our Role as an Agency

Under the New Zealand Privacy Act 2020, the “agency” responsible for your personal information is Captain Cooks Casino, which is managed by:

Fresh Horizons Limited
Palm Grove House, PO Box 438
Road Town, Tortola, British Virgin Islands, VG1110.

2. Personal Information We Collect

We may collect and process the following personal information about you:

Identity Details: Your full name, date of birth, and gender.
Contact Details: Your email address, postal address, mobile or telephone number.
Verification Documents: Photo ID (e.g., passport, driver’s licence), proof of address (e.g., utility bill or bank statement), and documents to establish the source of funds or wealth, as required by our customer due diligence and anti-money laundering obligations.
Account Details: Your account username and password.
Financial Details: Credit/debit card details, bank account information, or other payment data.
Communications: Records of information exchanged with us, including emails, phone calls, and messages through our online chat service.
Transactional Information: Details of your account activity, including deposits, withdrawals, and wagers.
Technical Information: Your IP address, internet browser, and the type of device used to access our services (please see our Cookie Policy for more details).
Other Information: Any other details you provide during registration or for the ongoing maintenance of your account.

We collect this information when you:

Register for and use your account at Captain Cooks Casino.
Contact our customer support team.
Make a deposit or withdrawal.

3. How and Why We Use Your Personal Information

We use your personal information for the following purposes:

To Provide Our Services: We use your information to set up and manage your account, provide customer support, verify your identity, process payments, and communicate important account information, as outlined in our Terms and Conditions.
To Meet Our Legal and Regulatory Obligations: We process your information to verify your age and identity, and to comply with our legal duties, particularly under New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009. This may involve sharing your information with third-party verification services.
For Personalisation and Service Improvement: We may analyse your activity to help us develop new services and improve your overall experience, such as by providing relevant content and offers.
For Risk Management: We use your information to protect the integrity of our services, prevent fraud, and ensure responsible gambling.
For Marketing and Communication: We may use your contact details to send you marketing communications about our products and promotions. We will only do so where we have a lawful basis, and you will always have the opportunity to opt out. All marketing materials will include clear instructions on how to unsubscribe. You can also update your marketing preferences at any time by contacting our Casino Support Centre. Please note that even if you opt out of marketing, we may still send you essential service-related communications.
Automated Decision Making and Profiling: We may use automated processes to analyse your data (e.g., gameplay, location, age) to better understand your preferences and for risk assessment purposes. You have rights in relation to significant decisions made about you by automated means.

4. Disclosure of Your Information

We may share your personal information with the following parties:

Third-Party Service Providers: Trusted partners who provide us with essential services, such as payment processing, IT support, marketing, data analysis, and customer support.
Regulatory and Government Authorities: If required by New Zealand law, we may disclose your information to law enforcement, regulators (such as the Department of Internal Affairs), and other public authorities to comply with legal obligations, prevent crime, or investigate fraud.
Business Transfers: In the event of a sale, merger, or acquisition of our business or assets, your personal information may be transferred to the prospective buyer or new owner.
To Enforce Our Rights: To enforce our terms and conditions or to protect the rights, property, or safety of our company, our users, or others.

5. International Data Transfers

Your personal information may be transferred to, and stored in, countries outside of New Zealand.

In accordance with Information Privacy Principle 12 of the Privacy Act 2020, we will only transfer your personal information to a third party in another country if we are satisfied that the recipient is required to protect the information in a way that provides comparable safeguards to those in the New Zealand Privacy Act. If comparable safeguards are not available, we will seek your explicit authorisation for the transfer.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes for which it was collected. This includes satisfying any legal, business, or regulatory requirements. For example, under AML/CFT regulations, we are required to hold your verification and transaction records for a specified period, even after you have closed your account. When your information is no longer needed, we will securely delete or anonymise it.

7. Data Security

We take our security obligations seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, unlawful use, accidental loss, corruption, or destruction. These measures include encryption, tokenization, password protection, and limiting internal access to your data.

8. Your Rights Under New Zealand Law

Under the New Zealand Privacy Act 2020, you have rights regarding your personal information. These include:

Right to Access (Information Privacy Principle 6): You have the right to request a copy of the personal information we hold about you.
Right to Correction (Information Privacy Principle 7): You have the right to request that we correct any personal information we hold about you that you believe is inaccurate.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 20 working days. Please note that these rights are not absolute, and we may be permitted by law to withhold information in certain circumstances. A reasonable administrative fee may be charged for requests that are manifestly unfounded or excessive.

How to Make a Complaint
If you have a concern about how we have handled your personal information, please contact us first at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner (OPC).

Website: www.privacy.org.nz
Phone: 0800 803 909

9. Cookie Policy

We use cookies (small text files stored on your device) to deliver a better and more personalised service. Cookies help us to:

Allow you to log in and navigate our website.
Monitor website activity and collect usage data.
Assist in fraud prevention and enhance security.
Remember your preferences (e.g., language).
Track how you arrived at our website for marketing purposes.

You can manage or delete cookies through your browser’s privacy settings. However, please be aware that disabling essential cookies may prevent you from accessing certain features of our website, such as logging into your account.

10. Verification Policy

By registering an account, you consent to us conducting any verification checks required to comply with our legal and regulatory duties, including under the AML/CFT Act 2009.
We reserve the right to request verification documents from you following deposits or before processing a withdrawal. This may include:
- A clear copy of a valid identity document (passport, driver’s licence).
- Proof of your residential address (e.g., a utility bill or bank statement, no older than 3 months).
- Proof of ownership of the payment method used.
In some cases, we may require documents to be certified by a registered Notary or other trusted professional.
Casino play is available only to persons older than 20 years of age. Anyone found to be under the age of 20 will have all wagers voided, winnings forfeited, and their account closed.
All documents you provide will be held securely and in confidence.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our website. All changes are effective from the “Last Updated” date shown at the top of this policy.

12. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]
Post: Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.